Frequently Asked Questions

Everything you need to know about your KITSCH beauty favorites.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental US, while international shipping times vary by location.

What is your return policy?

We offer a 30-day return policy for most unopened and unused products. Please note that for hygiene reasons, certain beauty accessories and hair products cannot be returned once the seal is broken.

Are KITSCH hair accessories suitable for all hair types?

Absolutely! Our products, including our signature satin pillowcases and hair coils, are designed to be gentle and effective for all hair textures, from fine and straight to thick and curly.

How do I care for my satin pillowcases and heatless curlers?

To maintain the quality of your satin items, we recommend machine washing on a cold, gentle cycle and hanging them to air dry. Avoid using bleach or harsh fabric softeners.

Do you offer international shipping?

Yes, we ship KITSCH products worldwide. Shipping costs and delivery estimates will be calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Afterpay.